Jeffrey Doucette Joins Press Ganey as Chief Nursing Officer


BOSTON--(BUSINESS WIRE)--Press Ganey today announced that Jeffrey N. Doucette, DNP, RN, NEA-BC, FACHE, FAAN, has joined the organization as Chief Nursing Officer. Doucette most recently served as senior vice president and chief nursing officer at Thomas Jefferson University Hospitals in Philadelphia, where he led the strategic direction and leadership of the Division of Nursing and Patient Care Services and played a critical role in cultivating and sustaining nursing excellence.

“Nursing is the backbone of acute care in U.S. health systems,” said Patrick T. Ryan, Chairman and Chief Executive Officer, Press Ganey. “Jeff’s depth of expertise and passion for developing and engaging nurses and nurse leaders will be instrumental as we continue to support the profession and as they continue to bear the incredible burden of providing care, leadership, and patient advocacy during the pandemic.”

Doucette, a widely recognized and accomplished nurse leader, comes to Press Ganey with nearly 30 years of experience spent largely in leadership and executive nursing roles. Throughout his career, Doucette has focused on enabling the delivery of exceptional patient and family experiences through innovation, education, and nursing excellence. He will lead Press Ganey’s focus on improving patient and caregiver experience and developing nursing leadership at health care organizations nationwide. He will also play an integral role in the company’s workforce initiatives, including the forthcoming Workforce Well-Being Collaborative, which focuses on supporting caregivers as they deal with the ongoing challenges of the pandemic.

“I am thrilled to be joining Press Ganey to advance the company’s strong commitment to nursing excellence,” said Doucette. “I have developed my expertise in nursing care practice, policy, excellence, and well-being by engaging with all levels and disciplines of the patient care team. This approach has allowed me to create high-performing work cultures where each team member is valued as an integral contributor, while creating a safe, reliable, and patient-centered experience. My passion for developing the next generation of nursing leaders is coupled with my desire to improve health, reduce suffering, and create innovative and sustainable improvement across the health care continuum.”

Prior to joining Jefferson Health, Doucette served as vice president of the Magnet Recognition Program® and Pathway to Excellence® at the American Nurses Credentialing Center.

Doucette will join Press Ganey as Chief Nursing Officer on April 26, 2021.

About Press Ganey

Press Ganey pioneered the health care performance improvement movement more than 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

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