State Street Corp. CEO Ron O'Hanley on Q2 2020 Results - Earnings Call Transcript

7/18/20

Thank you, Ilene and good morning everyone. We released second quarter results this morning. Let me begin by saying that I am very pleased with our continued strong financial performance. I am proud of our team members worldwide who continue to put our clients first and deliver these results for our shareholders.

Turning to Slide 3, I will provide a brief update on how we are successfully navigating the COVID-19 operating environment, while also delivering earnings growth for our shareholders, providing exceptional service quality through improved client engagement, driving product performance, supporting the overall financial system and safeguarding our workforce are all key priorities for us. We demonstrated success in each of these areas this quarter and delivered strong results for our shareholders as a result. Our clients are at the center of everything we do. You will recall that in 2019 we took a number of actions to improve client service quality, engagement and decision-making. These measures have led to improved client engagement, which is critically important in the current environment and its impact is evident in our results in business performance.

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