Summary
- Pegasystems has announced the acquisition of In The Chat for an undisclosed sum.
- In The Chat has created chat bot technologies enhanced by machine learning.
- PEGA gains a more robust digital customer service capability with the deal, the integration of which it intends to showcase at its PegaWorld conference in early June.
- This idea was discussed in more depth with members of my private investing community, IPO Edge. Start your free trial today »
Quick Take
Pegasystems (PEGA) announced it has acquired In The Chat for an undisclosed amount.
In The Chat [ITC] gives organizations the means to accept customer service requests through chat bots via various digital communication channels.
PEGA gains a more capable chat bot offering as it seeks to provide its clients with machine-learning-enhanced customer service capabilities.
