Citizens Bank’s iPhone and Android Apps Again Ranked One of the Industry’s Best


PROVIDENCE, R.I.--(BUSINESS WIRE)--Citizens Bank’s mobile banking apps for iPhone® and Android™ have once again received the Javelin Mobile Banking Leader Awards from Javelin Strategy & Research. Javelin’s review of user ratings for mobile banking apps found Citizens’ mobile apps to be among the best in the industry, with average customer ratings of 4.1 out of 5 stars. This marks the third time Citizens has received similar recognition from Javelin.

Javelin also recognized Citizens as being among the leaders in the “Most Comprehensive Alerts” category. According to Javelin, leaders in this category offered “a wealth of alerts and notifications, delivered through both push and SMS, that keep their customers in touch with changes to their accounts and join with them in the fight against fraud.” In announcing the results of its 2016 review of the mobile offerings of the top 30 U.S. retail banks by deposit size, Javelin named Citizens as being in the class of banks that are providing the “most exceptional functionality and customer support” in mobile banking.

“Our customers continue to tell us that they want to be able to bank when, where and how they want, and that they appreciate how our mobile app allows them to do that,” said Brad Conner, Vice Chairman of Consumer Banking for Citizens Bank. “We are excited to once again be recognized for the quality of our mobile offerings, and are committed to continue investing in the mobile banking experience to help make banking convenient for our customers while delivering a great customer experience.”

Citizens has invested significantly in delivering convenience for customers through recent enhancements to its Mobile Banking apps. Citizens Mobile Banking users continue to take advantage of Touch ID® (for iPhone 5s and above), which uses a customer’s fingerprint to authenticate, enables customers to quickly login and access the features in the Citizens Mobile Banking app for iPhone® with the press of a finger. The Mobile Banking app also features Citizen’s Mobile Deposit, which offers customers the ability to deposit checks via the mobile device’s video camera, eliminating the need to tap a button, making depositing checks quick and simple as well as an iPhone widget to enable customers to see their balance by simply looking at their notifications. Citizens customers also can use Apple Pay® to easily make purchases with their iPhone 6 and 6s.

Citizens Bank customers interested in its mobile banking app for iPhone and iPad® can find it in the App Store?. Customers interested in the mobile banking app for Android can find it in Google Play™.

To learn more about Citizens Bank, customers can call the 24/7 customer contact center at 1-800-922-9999, Like the bank on Facebook, follow the bank on Twitter or visit the Citizens Bank website.

About Citizens Financial Group, Inc.

Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $140.1 billion in assets as of March 31, 2016. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. In Consumer Banking, Citizens helps its retail customers “bank better” with mobile and online banking, a 24/7 customer contact center and the convenience of approximately 3,200 ATMs and approximately 1,200 Citizens Bank branches in 11 states in the New England, Mid-Atlantic and Midwest regions.

Citizens also provides mortgage lending, auto lending, student lending and commercial banking services in select markets nationwide. In Commercial Banking, Citizens offers corporate, institutional and not-for-profit clients a full range of wholesale banking products and services including lending and deposits, capital markets, treasury services, foreign exchange and interest hedging, leasing and asset finance, specialty finance and trade finance.

Citizens operates through its subsidiaries Citizens Bank, N.A. and Citizens Bank of Pennsylvania. Additional information about Citizens and its full line of products and services can be found at

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